Location: Teesside, Leeds, Newcastle
Stephen
GP - General Practitioner locum
GP
Sanjay
GP - General Practitioner salaried
GP
Cathy
Consultant
Psychiatry
BW MEDICAL ACCOUNTANTS LTD Replied: Our Tax Director had a telephone conversation with this Doctor. The query turned out to be about pension growth rather than requiring specific tax services so our NHS Pension Management team also followed up via email. We aim respond to all enquiries in a timely manner and initial free consultations are with Senior technical experts within our team. We invest considerable time upfront to engage with potential clients, if enquiries are urgent then potential clients also have the option of calling our team. Although we live in a digital age, email is a non-urgent form of communication. We are disappointed to receive this review and comment as we genuinely strive to deliver a first class service to our portfolio of over 1,200 NHS Professionals.
Anthony
GP - General Practitioner partner
GP
Mariem
GP - General Practitioner locum
GP
BW MEDICAL ACCOUNTANTS LTD Replied: Of course, it is disappointing to receive notification of your dissatisfaction with the services provided over a six year period. As you mentioned, a great deal of time had been invested in your company and personal tax affairs since you became a client back in 2019. Specifically, explaining the complexities of your chosen corporate structure and how this impacted upon your personal tax affairs as well. As you have mentioned, at no point was any of our work incorrect or inaccurate and we did our very best on numerous occasions each year to explain matters clearly and advise accordingly for the future. As with all accountancy firms, we have numerous clients, and we have to apportion our time between those clients accordingly. When resources and time are invested over and above the norm it is sometimes necessary to invoice for that additional time devoted to any given client. There are also conventional time frames within the industry which dictate that personal tax returns cannot be completed and submitted in advance of the corporate accounts and dividend extraction being known. This can sometimes result in timeframes being extended beyond what an individual deems appropriate. Having been informed that you no longer wished for BWMA to deal with your personal tax affairs we followed our standard business protocol of starting to disengage for company affairs also. It is not common practice for us to act on behalf of a company and not the sole director of that company. Our expertise firmly lies in partnership, personal and corporate accountancy and tax compliance / advice. Thank you for your feedback. We remain confident in the services and expertise that we offer.
Jack
Locum
Medical
Kiren
GP - General Practitioner locum
GP
Sarah
GP - General Practitioner salaried
GP
Quentin
GP - General Practitioner partner
GP
Susan
GP - General Practitioner partner
GP
Voke
GP - General Practitioner salaried
GP
Louise
Consultant
Psychiatry
Nick
GP - General Practitioner partner
GP
Farideh
Consultant
Speciality not listed
Justin
Consultant
Paediatrics and child health
David
GP - General Practitioner partner
GP
Kevin
GP - General Practitioner locum
GP
Gordon
GP - General Practitioner partner
GP
HOLLY
GP - General Practitioner salaried
GP
AJAY
GP - General Practitioner partner
GP
Happy Doc
Consultant
Medical
Israel
Trust Grade
Psychiatry